Data Controller
Copeland Travel LTD, company registration number:15679410 and registered address at Flat 7 254-262 Shirley Road, Southampton, Hampshire, England, SO15 3HP (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://www.paigecopeland.com, use our services, or engage with us in other ways. Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it.
Information We Collect
We may collect and process the following data about you:
- Personal Identification Information: Name, email address, phone number, postal address, etc.
- Financial Information: Payment details, billing address.
- Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website.
- Usage Data: Information about how you use our website, products, and services.
- Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
- Cookies. For all information on cookies collected on the site, and to change your cookie settings, please refer to our cookie policy.
Purposes for Processing Your Data, and Legal Basis
Data Collection for Website Optimisation
We collect data to ensure the optimal functioning of our website and to enhance your user experience. This includes technical data such as your IP address, browser type, and operating system, which helps us diagnose problems with our server, administer our website, and ensure its security. Additionally, we analyse usage data to understand how visitors navigate and interact with our website, enabling us to identify areas for improvement and deliver a seamless browsing experience. By collecting and analysing this information, we can tailor the content and features of our website to better meet your needs and preferences, ensuring a smooth and efficient online experience for all users. You can manage your cookie settings at any time under our Cookie Policy, allowing you to control how your data is collected and used while browsing our site.
Data Collection for Trip Bookings and Participant Management
We collect personal data to facilitate and manage your trip bookings, ensuring that all necessary arrangements are in place for your travel. This includes gathering information such as your name, contact details, and payment information to process reservations and manage payments securely. Additionally, we use your data to manage bookings, allowing us to make necessary adjustments, confirm details, and handle cancellations or changes. We also collect contact information to communicate with participants about trip-related updates, creating WhatsApp groups so participants can communicate before a trip start date, provide essential information, and coordinate logistics, ensuring a smooth and well-organised travel experience for all participants.
Data Collection for Contact Requests and Service Inquiries
We collect personal data to effectively respond to your contact requests, collaboration inquiries, and other service-related queries. When you reach out to us through our contact forms, email, or other communication channels, we gather information such as your name, email address, phone number, and any other details you provide. This enables us to address your questions, provide the information you need, and explore potential collaboration opportunities. Additionally, we collect data to offer and manage other services, ensuring that we meet your needs and deliver a high-quality experience across all our interactions
Data Collection for Emergency Contacts
We collect data on emergency contacts to ensure your safety and well-being during our trips. This information is crucial for us to quickly and effectively reach out to designated contacts in the event of an emergency. By having this data, we can promptly notify your emergency contacts of any critical situations and provide necessary updates or assistance. Collecting and maintaining accurate emergency contact details helps us to manage any unforeseen incidents with greater efficiency, ensuring that you and your loved ones are informed and supported throughout the trip
Data Collection for Marketing and Promotional Purposes
We collect data for marketing and promotional purposes to keep you informed about our latest offers, services, and events that may be of interest to you. By using your contact details, such as email addresses and phone numbers, we can send you targeted updates, special promotions, and personalised content that aligns with your preferences and interests. This allows us to provide relevant information that enhances your experience with our brand and helps you stay engaged with our latest offerings. You can manage your communication preferences and opt-out of marketing communications at any time through the settings provided in our communications or by contacting us directly.
Data Collection for Feedback and Review Forms
We collect data to send out feedback and review forms to gather your insights and opinions on our trips. This information is vital for us to assess and enhance the quality of our services and ensure that we meet your expectations. By collecting your feedback, we can identify areas for improvement, understand your preferences, and make necessary adjustments to enhance the overall travel experience. Your input helps us to continually refine our offerings and deliver more enjoyable and satisfactory trips for all our customers.
Data Collection for Legal Defence
We collect personal data to ensure that we can effectively manage and defend against potential legal claims or disputes. This includes retaining relevant information to provide evidence and support our position in court if necessary. By keeping accurate and comprehensive records, we can address any legal challenges, resolve disputes, and protect our rights and interests. This data collection is essential for complying with legal obligations, safeguarding our business operations, and ensuring a fair and lawful resolution of any legal matters that may arise.
Data Processing and Access
Your personal data may be processed by various parties involved in delivering our services. This includes our employees, who handle and manage your information as part of their roles in customer service, booking management, and operational support. We may also share data with insurance companies for claims and coverage purposes, as well as with suppliers and tour guides who assist in delivering trip experiences and need access to relevant information to coordinate and execute their services effectively. Additionally, third-party payment systems and companies involved in processing transactions will have access to your payment information to ensure secure and accurate handling of payments. Each of these parties is committed to maintaining the confidentiality and security of your data in accordance with our Privacy Policy and applicable data protection laws. We ensure that all third parties with whom we share your data adhere to stringent data protection standards to safeguard your information.
Change of Purpose
If we need to use your personal data for a purpose other than that for which it was originally collected, we will inform you of this new purpose and provide any necessary information to ensure transparency. We will only use your data for new purposes if we are legally permitted to do so, and if it is compatible with the original purpose for which the data was collected. In cases where the new purpose requires your consent, we will seek your explicit consent before proceeding. We are committed to ensuring that any changes in the use of your personal data are clearly communicated and handled in compliance with applicable data protection laws.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. When we make significant changes to how we handle your personal data, we will notify you through appropriate channels, such as via email or a prominent notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your data. Your continued use of our services or website following any modifications to this policy constitutes your acceptance of the updated terms. If you have any questions or concerns about changes to this policy, please contact us for more information.